Terms of Service

This is an agreement between you, or the company you represent, and [Company legal name] (“LeadHound”). By creating an account you accept these terms. If you are agreeing on behalf of a company, you confirm you are allowed to do so.

LeadHound is a hosted lead tracking and attribution service. It captures calls and form submissions from websites you own or manage, attributes them to a marketing source, and sends conversion data to the advertising platforms you connect. We may add, change or retire features as the product develops, and we will not remove something you depend on without reasonable notice.

You are responsible for the accuracy of your account details, for keeping your password and API keys secret, and for everything done under your account. Tell us promptly at security@getleadhound.io if you think someone else has access. You must be old enough to enter a contract where you live.

• Paid plans are billed monthly in advance unless we agree otherwise in writing.
• Free trials run for the period stated when you sign up. If you do not upgrade, the account moves to a limited state rather than being deleted.
• You can cancel at any time from your account settings. Cancellation takes effect at the end of the billing period you have already paid for, and we do not pro-rate part months.
• Fees exclude taxes. Where we are required to charge tax, it is added to your invoice.
• We may change prices with at least 30 days’ notice. If you do not accept the new price you can cancel before it takes effect.

You keep ownership of everything you and your visitors put into the service. You grant us the licence needed to host and process it so we can provide the service, and nothing more. In return you agree that:

• You have the right to track the websites you install the snippet on, and to send us the data you send us.
• Your website tells visitors what you collect and why, as your local privacy law requires.
• Where you switch on call recording, you meet the notice and consent rules that apply in the places you and your callers are. Recording law differs by state and country and it is your call to make, not ours.
• You do not upload payment card details, health records or other special category data.

You agree not to use LeadHound to:

• Break the law, or the terms of any advertising platform you connect.
• Send unsolicited calls or messages, or track people who have asked you not to.
• Probe, scrape or overload the service, or try to reach another customer’s account or data.
• Resell the service as your own without a written agreement with us.

Public API keys are rate limited. Sustained abuse of those limits may lead to suspension.

Google Ads, Meta, Google Analytics and our telephony provider are run by other companies under their own terms. We depend on their APIs, and if one of them changes or restricts access, the affected feature may change with it. We are not responsible for what those platforms do with data you instruct us to send them.

We work hard to keep the service running, but we do not promise uninterrupted availability on standard plans. Maintenance that requires downtime is announced in advance wherever possible. Support is by email, with response targets on the contact page.

We may suspend or close an account that breaches these terms, does not pay, or puts the service or other customers at risk. Where the situation allows, we will warn you first and give you a chance to put it right. You can close your account at any time. After closure we keep your data for 30 days so it can be recovered, then delete it.

The service is provided as it is. Attribution is a best-effort reconstruction of how a lead reached you, and no tracking system, ours included, can claim to be complete or exact. We do not promise any particular improvement in your advertising results.

To the extent the law allows, neither party is liable for indirect or consequential loss, including lost profits or lost revenue, and our total liability in any twelve month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot legally be limited.

We will email account holders before a material change takes effect. Continuing to use the service after that date means you accept the updated terms.

These terms are governed by the laws of [Jurisdiction], and the courts of [Jurisdiction] have exclusive jurisdiction over any dispute.

Questions about these terms go to legal@getleadhound.io. How we handle personal data is set out in the privacy policy.